Your Privacy Is Our Responsibility
Every piece of your personal information on the kz99 platform is kept secure through SSL encryption and strict security protocols — because your trust is our most valuable asset.
Introduction & Scope
This Privacy Policy applies to all users of the kz99 platform. When you visit our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy. We are committed to maintaining full transparency about how we collect, use, and protect your personal information.
kz99 believes that building a secure online environment is not only a technical responsibility but also an ethical commitment. That is why we follow international data protection standards and treat your personal information with the utmost importance.
1. Information We Collect
kz99 collects only the information that is necessary to provide its services. The types of information collected are described in detail below.
Identity Information
During account registration, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (as part of the KYC process)
Financial Information
To process transactions, we collect:
- bKash / Nagad / Rocket mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Activity Information
Information collected automatically while using the platform:
- Gaming history and betting records
- Login time and session duration
- Preferred game categories
- Bonus usage details
Technical Information
Collected for security and service improvement purposes:
- IP address
- Browser type and version
- Device information (operating system, model)
- Cookie and session data
- Referral source and page visit history
2. Purpose of Using Your Information
kz99 uses your information only for specific and legitimate purposes. We never sell or share your information with third parties unnecessarily.
Account and Identity Verification
We carry out identity verification to keep your account secure and prevent unauthorized access. Age verification (confirming 21+) is an integral part of this process.
Processing Financial Transactions
Your financial information is used to ensure secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. This information is also needed to verify the minimum deposit limit of ৳500 and minimum withdrawal limit of ৳800.
Providing Customer Support
Your account information is used to help our 24/7 live chat and email support team resolve your issues quickly. This allows us to provide effective support in both Bengali and English.
Service Improvement and Personalization
By analyzing your gaming preferences, we recommend more relevant games and improve the overall platform experience. This analysis is always conducted without revealing personal identity.
Fraud and Abuse Prevention
We use behavioral analysis to detect and prevent suspicious activity. This keeps your account and funds secure and ensures a fair play environment on the platform.
Relevant Communications
With your permission, we may notify you by email or message about new promotional offers, bonus updates, or important platform changes. You may request to stop receiving these communications at any time.
3. Data Protection Methods
kz99 takes industry-standard technical and operational measures to ensure the security of your information.
SSL Encryption
Our website and applications use the highest-grade SSL/TLS encryption technology. All data exchanged between your browser and our servers is fully encrypted.
Secure Data Storage
Your information is stored in secured data centers. Passwords are never stored in plain readable form — they are always protected with advanced hashing algorithms.
Access Control
Only authorized staff can access your personal information. Every instance of access is logged and regularly audited.
Two-Factor Authentication
Two-factor authentication is available for logging into your account and making important changes. This keeps your account protected from unauthorized access.
Regular Security Reviews
Our technology team conducts regular security audits and identifies and addresses potential vulnerabilities. This keeps our protection systems consistently up to date.
Data Backup
Your information is regularly backed up so that your data and account records remain safe even in the event of any technical issue.
4. Sharing Information with Third Parties
kz99 does not sell your personal information. However, information may be shared with third parties in the limited cases below:
Payment Processors
The necessary information is shared with the relevant payment processors to complete transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely to verify and complete transactions.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe (Aviator), Ezugi, JILI, and PG Soft use limited session data to ensure the security and fairness of their games. Your identity information is not shared with them.
Legal Obligations
In the case of a legal order, court directive, or valid request from a competent authority, we may be required to provide information in accordance with applicable law. Where possible in such cases, we will endeavor to notify you in advance.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and ensure the functionality of our services.
Essential Cookies
These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, perform security checks, and enable basic navigation. These cookies cannot be disabled.
Analytics Cookies
Analytics cookies are used to understand how users interact with our platform. This information is used only for service improvement and is always processed in anonymous form.
Preference Cookies
These cookies are used to remember your language preference, settings, and customizations. They make each of your visits more convenient.
Managing Cookies
You can delete or disable cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect some platform functionality.
6. Your Rights Regarding Your Information
As a kz99 user, you have certain important rights over your personal information. We are committed to respecting these rights.
Right to Access and Review
You may request at any time to find out what information we hold about you. Upon receiving your request, we will provide the information as quickly as possible.
Right to Correction
If there are any errors or inaccuracies in your information, please let our support team know. We will correct it as soon as possible. Keeping your information accurate is also important for maintaining the quality of your service.
Right to Deletion
In certain circumstances, you may request that your information be deleted. Keep in mind, however, that information related to legal obligations or ongoing disputes may need to be retained for a specific period.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. We will take appropriate action upon receiving your request.
7. Data Retention Period
How long we retain your information depends on the type of information and applicable legal requirements.
Retention Policy
- Active account data: Fully retained for as long as the account remains active.
- Financial transaction records: Retained for the period required by legal obligations.
- Closed account data: Even after an account is closed, some information may need to be retained to meet certain legal obligations.
- Technical logs: Retained for as long as necessary for security reviews, after which they are automatically deleted.
8. Protection of Minors
Age Restriction
The kz99 platform is for users aged 21 and above only. We never knowingly collect information from minors. Age verification is mandatory during the registration process.
If it comes to our attention that a minor has created an account, we will immediately close that account and delete the collected information. If you become aware of an account belonging to a minor, please inform our support team.
9. Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.
Support Center
After receiving a complaint, we will work to resolve it as quickly as possible. Serious privacy-related matters will receive our special attention.
10. Policy Changes and Updates
Change Notification
kz99 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A visible notice will be displayed on the website.
- The date of the latest update on this page will be mentioned.
If you continue using the platform after the changes, you will automatically be considered to have accepted the new policy. Therefore, we recommend that you review this page regularly.